Partner Success Manager (UK based)

Reports To: Executive Vice President, Core Strengths Sales

Employment Type: Full Time (Permanent), Remote

The Impact you Will Have:

As a strategic and trusted advisor, the Partner Success Manager (PSM) ensures that maximum value is derived from Core Strengths' channel resellers who deliver our products and services by aligning agreed expectations with delivery, identifying key success milestones, onboarding the client, driving adoption, and identifying opportunities to support new customer strategic initiatives and business outcomes.

We are looking for people who care deeply about the work Core Strengths is doing. This includes being passionate about human potential, performance management, or creating a mission-driven culture inside organizations that have a big real-world impact.

• Team: You're a team player that believes in working with others to accomplish big goals.
• Communication: You believe openness and honesty underpin effective communication.
• Feedback: You're a voracious learner. You seek and give constructive feedback to improve your practice.
• Growth: You are passionate about our work of growing the talent industry.
• Diversity: You cherish other perspectives and opinions.
• Impact: You constantly evaluate return on investment to optimize for positive impact.

What You'll Do:

You will assist the Partner and client success in the three following areas.

• Drive Partner success by creatively applying Core Strengths solutions to achieving real client objectives & outcomes.
• Participate in sales cycle demo activities through Partners to their client prospects to support value proposition messaging, provide best practice guidance & solution use case examples.
• Teach Partners to translate client business objectives into buy-in and execution of solution within the customer organization.
• Onboard and coach Partners on solution implementation, support services, product roadmap.
• Manage and coordinate Partner driven feature requests and support issues.
• Proactively communicate product release features, impact & how to embed those into Partner's client initiatives and working practices.
• Serve as trusted advisor and thought partner for Partner's clients regarding Talent Development and Performance Management effectiveness.
• Prepare collateral to support articulation of Core Strengths' benefits through Partners to their client's executive and internal teams.
• Secure and expand the solution footprint and derived revenue stream from each Partner's client subscription.
• Measure and report on defined Partner success indicators, combining financial and client health factors; measure & report on achievement of agreed client objectives.

What You'll Need:

• Minimum of 2 years professional selling/consultative selling in a B2B environment and client relationship management experience.
• Bachelor's in business, organizational development or related fields are helpful.
• Proficient with Microsoft Office, PowerPoint/Word, Zoom presentations and able to learn new systems quickly.
• Minimum 1 year experience in Salesforce
• Excellent communication skills, both written and verbal.
• Good executive presence needed to meet with senior leaders in a corporate environment.
• Creative, tenacious, adaptable, committed to excellence with good problem-solving skills.

What You'll Get:

• Access to some of the richest professional development programs.
• The ability to work in a flexible work environment.
• Professional development support as we want YOU to be successful in your career. Our team will work with you to establish the goals you are trying to achieve in your profession.

The Process:

The first step is to apply to the role. If your experience matches our needs, you will be reached out to by a member of the HR team to set up a call to learn more about you. From there, you can expect to meet with the hiring manager and some other members of the team. We like to connect over the phone, via Zoom and sometimes, in person (when applicable)!

AAP:

Crucial Learning provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Crucial Learning expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Crucial Learning's employees to perform their job duties may result in discipline up to and including discharge.

If you are vision-impaired or have some other disability under the Americans with Disabilities Act or a similar law, and you wish to discuss potential accommodations related to applying for employment at Crucial Learning, please contact our Recruitment department at hr@cruciallearning.com.