The Client Support Specialist II position within the Startup Banking Support team supports various portfolios within Startup Banking for all their servicing needs. They are driven to meet client needs through an accurate and timely processing of cases via several channels that include, phone, email, and chat. Excels at delivering winning solutions to our clients and strive to deliver a world-class, global banking experience for our clients. Facilitates processes and associate workflow while ensuring compliance with all applicable regulations and policies. Maintains records or systems crucial for business operations. Answers inquiries and resolves issues, updating department records or systems accordingly, in alignment with service standards and business goals. Assists in the identification of process inefficiencies or opportunities for improvement. May guide less experienced specialists on the team through knowledge in the area of work.
This is a hybrid position. Candidates must live within a commutable distance to the office location. The schedule for this role is typically Monday through Friday (subject to change based upon business needs) of 8 AM - 5 PM Pacific Time.
Responsibilities
Qualifications
Additional Preferred Qualifications